Welcome to the Terms & Conditions for Flowers Stamford Hill, your specialist in fresh flower delivery throughout Stamford Hill and the neighbouring areas. By accessing, browsing, and ordering from our online platform, you accept and agree to be bound by the following terms, which govern all interactions, purchases, and services offered by Flowers Stamford Hill. These terms are designed to ensure a seamless and transparent buying experience for all our customers across Stamford Hill and the wider community.
1.1 Eligibility: Orders may be placed by individuals aged 18 or over. By placing an order, you confirm that you meet these requirements and that all details you provide are accurate and complete.
1.2 Placing Your Order: Orders must be placed through our official online store. After choosing your floral arrangements and adding them to your basket, you will be prompted to review your order summary before proceeding to checkout. It is your responsibility to check that all information provided, including recipient address, delivery date, and your contact details, is correct. We are not liable for delivery failures due to errors in the details provided by you.
1.3 Order Acceptance: On submission of your order, you will receive an automatic order confirmation. This only acknowledges receipt of your order and does not signify acceptance. We reserve the right to reject your order for any reason, such as suspected fraud, insufficient stock, or delivery constraints to your selected area. A binding contract will only exist when you receive an order dispatch notification from us.
1.4 Delivery Areas: Our flower delivery service covers Stamford Hill and the surrounding neighbourhoods. We may periodically update the areas we serve at our discretion. Orders requested outside our stated delivery zones may be declined or subject to additional fees and extended delivery times.
2.1 Stock and Freshness: All products are subject to availability. Our flowers are sourced fresh to ensure the best quality. If a particular item is unavailable, we reserve the right to substitute it with blooms of equal or greater value and aesthetic quality. Should a significant substitution be necessary, we will notify you where possible.
2.2 Visual Representation: Images on our website are provided for illustration purposes. While we strive to closely match the arrangements shown, actual products may differ slightly due to seasonal variations or supply fluctuations. Vase and presentation styles are subject to availability.
3.1 Prices: All prices displayed on our website are in pounds sterling (GBP) and include VAT unless otherwise stated. Prices are subject to change at any time without notice, but such changes will not affect confirmed (dispatched) orders.
3.2 Payment Methods: We accept payment through major debit and credit cards, as well as other specified online payment methods at checkout. Your order will only be processed upon full receipt of payment.
3.3 Payment Security: We use secure third-party payment processors to ensure your transaction details are protected. We do not store your card information on our servers.
4.1 Delivery Times: We offer same-day and next-day delivery services within Stamford Hill and adjacent areas, subject to the order being placed before specified daily cut-off times. Delivery times are estimated and not guaranteed, especially during peak floral periods (e.g., Valentine’s Day, Mother’s Day), or due to factors outside our control.
4.2 Missed Deliveries: If the recipient is not present at the delivery address, we will attempt to leave the flowers with a neighbour or in a safe location, leaving a delivery note where possible. Responsibility transfers to the buyer upon successful drop-off.
4.3 Unsuccessful Deliveries: If we are unable to deliver due to incorrect information or when alternative arrangements cannot be made, the order may be returned to our shop, and you will be contacted for redelivery options. Additional delivery fees may apply.
5.1 Cancelling Your Order: You may cancel your order by notifying us as soon as possible prior to dispatch. Orders cancelled before processing will receive a full refund. Once the order is prepared or dispatched, cancellations cannot be honoured.
5.2 Amendments: Should you wish to alter your order details (recipient name, address, delivery date, or personalised card message), please contact us promptly. Amendments are only feasible if your order has not progressed to the preparation or delivery stage.
5.3 Refunds and Returns: If for any reason you are dissatisfied with the flowers received or if they have arrived damaged, please notify us within 24 hours of receipt, providing a clear description and photographic evidence where possible. We will endeavour to resolve the issue by replacement, partial refund, or full refund, depending on the circumstances. Returns of perishable goods (fresh flowers) are generally not required unless requested.
5.4 Non-Perishable Items: For non-perishable items, you have the statutory right to cancel within 14 days of receipt, provided the items are returned unused and in their original condition. The cost of returning such items lies with the customer unless the items are faulty or sent in error.
6.1 General Liability: Flowers Stamford Hill shall not be liable for losses arising from the failure to deliver where circumstances are beyond our control, such as adverse weather, public holidays, or disrupted transport routes. Our maximum liability to you in connection with any order is the total price paid for that order.
6.2 Product Quality: We guarantee that our flowers will be fresh on arrival. If you are dissatisfied due to wilting or damage, contact us within 24 hours with supporting information so we can address the issue promptly in accordance with our refund and replacement policy.
6.3 Indemnity: By placing an order, you agree to indemnify Flowers Stamford Hill from any claims, losses, or damages resulting from your breach of these Terms & Conditions.
All content on the Flowers Stamford Hill website, including text, photographs, and branding, is protected by intellectual property rights and is the exclusive property of Flowers Stamford Hill. Reproduction, modification, or distribution of our materials for commercial purposes is strictly prohibited without prior written consent.
We collect and process personal information in accordance with UK data protection laws and our privacy policy. Your information is used solely for order fulfilment, customer service, and, with your consent, marketing updates. We never share your details with third parties not involved in delivering your order.
We reserve the right to amend these Terms & Conditions at any time to reflect changes in law, business practices, or the introduction of new services. When updated, the new terms will be posted on our website and apply to orders placed after the changes take effect. Please check this page before each order to ensure you understand the terms currently in force.
These Terms & Conditions and any contracts made under them are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or relating to these terms shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions apply to all customers ordering flower delivery to Stamford Hill and its surrounding areas through Flowers Stamford Hill. If any provision is held invalid or unenforceable, the remaining provisions shall not be affected and shall continue to be valid.
If you have any queries regarding our Terms & Conditions or your rights as a customer of Flowers Stamford Hill, please contact us directly for clarification before placing your order.
These Terms & Conditions, together with our privacy policy and delivery information, constitute the entire agreement between us concerning your use of our website and the supply of goods and services. No oral representations or statements shall bind us unless confirmed in writing.
Thank you for choosing Flowers Stamford Hill for your flower delivery needs across Stamford Hill and neighbouring areas. We value your trust and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stamford Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stamford Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
