Returns, Refunds and Complaints Policy at Flowers Stamford Hill
Our Commitment to Freshness and Quality
At Flowers Stamford Hill, our priority is to provide you with the freshest flowers possible, expertly arranged and promptly delivered. As a trusted local Stamford Hill florist serving nearby homes and businesses, we believe in complete customer satisfaction and stand firmly by our Fresh Flowers Guarantee.
Fresh Flowers Guarantee
We guarantee that every bouquet and arrangement is created using fresh, high-quality blooms. Our flowers are sourced daily to ensure exceptional beauty and longevity. We promise that our floral products will remain fresh for a minimum of five days from the date of delivery, provided they are cared for as instructed. If your flowers do not meet this freshness standard, we’re here to make it right.
Damaged-on-Arrival Policy
Your order should arrive in pristine condition. If your flowers or arrangement suffer damage during delivery, please notify us within 24 hours of receiving your order. To help us resolve the issue swiftly, we may request a photograph showing the damage. Once verified, you'll be eligible for a prompt replacement or refund according to your preference.
Refunds and Replacements
If your flowers do not meet our Fresh Flowers Guarantee within the first five days after delivery, or if they arrive damaged, we offer the following options:
- Replacement: We will arrange prompt delivery of a new bouquet at your convenience.
- Full or Partial Refund: Where appropriate, we will process a refund to your original payment method. The refund amount will be determined based on the circumstances and the condition of the flowers.
We aim to resolve all refund or replacement requests swiftly—most often within 2 working days of your notification.
Returns Policy
Due to the perishable nature of fresh flowers and custom arrangements, returns are generally not required. However, you may be asked to safely dispose of the product after refund or replacement has been agreed upon. If a non-perishable gift item is part of your order, please retain the packaging and get in touch so that we can arrange collection or exchange if necessary.
Complaints Procedure
Your feedback helps us maintain the highest standards for all Stamford Hill households and businesses we serve. If you wish to make a complaint, please contact us as soon as possible—ideally within 48 hours of delivery. Our team will investigate your concerns thoroughly and respond within two business days with a proposed resolution. We appreciate the opportunity to put things right and improve our service wherever possible.
Trusted Local Florist Serving Stamford Hill
Flowers Stamford Hill is proud to be a longstanding, trusted local florist. We take pride in building strong relationships with our customers throughout Stamford Hill and surrounding areas. Whether you’re ordering flowers for a special occasion or for everyday enjoyment, we are dedicated to ensuring you’re delighted with your purchase—every time.
Contacting Us
If you have any concerns, require assistance with a recent delivery, or wish to provide feedback, please use our website’s contact form or visit our shop in person. Our friendly team is always ready to help you and ensure your complete satisfaction with our service and floral arrangements.
